That was 7 years ago, I have heard they have improved recently! It was bad experience from start to finish. The surgeon which I did not see before until few minutes before the procedure started. She was talking over the phone while doing the procedure, infection control was really disappointing. I was in agony after the operation which was done on 24/12/2010, and unfortunately I struggled to speak to someone for advice as it was Christmas time, I had to go to out of doctor for advice. During the follow up visits, they kept saying you have to wait a bit longer I waited 18 months with no result, on last visit I saw them, the guy I saw was really cheeky he told me why you don't use fibres, he put some on my hair to make it look thick and he then took many photos which I think to show them to other customer (before and after). After this visit, I decided not to go back to them, and I promised to tell my story to every one asking for a feedback.I spent 3 years avoiding taking any photos with my family, I was very depressed,and almost gave up. Until i saw Edward Ball on TV. so I decided to see him in 2013, he was very nice and explained every thing to me, basically he gave me a hope, but it took me one year to make the biggest decision of having another HT.In august 2014, I had my HT with Mr. Ball, he was really top class, every thing was just perfect from start to finish, he even gave me his private mobile number and he was answering any enquiry straight away, even when he was on holiday, huge difference between Mr.ball and DHI. I am very lucky to have my HT with Mr Ball and will be grateful for the rest of my life.you can see the photos of my HT result with Mr ball, which i posted her couple of years ago.sorry for the very long story Kal