2 failed due hair surgeries. Ukhair

[Walkers]

Hello I am New to this forum and I hope I am posting this in the right area.
So my story.
I had 2000 graphs(fue) inserted into the front of my head September 2018. This was with dr tetiana mamontova though a company in the UK called ukhair. Unfortunately this procedure was not a success. And after 2 year's of reviews. I finally was told they would retreat me as they agreed my results were not very good.
I had my second fue hair transplant with dr tetiana mamontova in Feb 21(1000 graphs). This was also a failure. I contacted ukhair and dr tetiana mamontova and complained about the results. I sent in pictures of my failed hair surgery and They replied that they would like me to have blood tests to rule out any underlying medical issues that could contribute to the failed hair transplants. I did this and it all came back normal. I have no issues that would contribute to the failed hair transplants.

I then arrange to have a consultation with Dr Ragu Reddy in his surgery in Harley Street London. I wanted a second opinion as I feel that my surgery is pretty bad.
He looked at my hair and in his opinion it's not good. It's not the worst he has seen but it's not a good transplant. My donor area has been very aggressively harvested. They have gone extremely high on my donor area, causing my scalp to be very visible. Some of the graph's have been inserted at the wrong angles in the recipient area. Also they have used up 80-90% of my donor hair. So on the whole not great.
I have recently been for a review of my hair and situation with one of the consultants(Paul) at ukhair Harley Street London. I made it clear
That I had been for a second opinion and i explained what Dr Reddy had told me with regards to my hair surgery. Paul agreed that my surgery wasn't a complete success. He felt that there's still some growth left in my hair(although I'm certainly not convinced). He said I have 50% hair to scalp coverage on the recipient area.
He then offered me 2 options.
Option 1. A third hair transplant
Option 2. Scalp Micro pigmentation under my frontal area to hide the low density of my hair surgeries. Also he wants to see me in 7 months to see if I have any more growth.

Firstly there is no way I would let ukhair touch my hair again after 2 failed surgeries. I just don't know where to go with this now?
Should I be demanding my money back? As I've been advised by a very reputable hair surgeon to exactly that?

Now I have researched scalp micro pigmentation
And it's normally used for people with shaved heads right? Also it has to be redone every 3-6 year's. That's a big expense.
Also ukhair guarantee their work. So should I be looking for them to refund me my money? As they have had 2 goes at my hair with minimal results. I feel like my life is on hold as I can't be me like this.
The pictures I have attached are my results after surgery number 2.

 

[loui]

Good that you posted some photos, on your photos it does look to be bad density for using 3000 grafts. Do you have any photos like pre and post-op preferably the same day as your surgery?

I think its wise to bring up a refund, now that you had a second opinion aswell and go with a more reputable Dr for your next transplant.

Good thing is, you have a foundation and it does not look like lots of multigrafts in the front that needs to be extracted. I think someone like Reddy would be able to fix this in 1 surgery.

 

[loui]

After reading it again, you are saying that the Dr might have harvested 80-90% of your total donor on Reddys assesment? Not sure if you have enough hair to go for another transplant then.

Do you have any photos on the donor now and maybe some of the extractions post op?

 

[Philw]

Get a refund if that’s what the guarantee mentions and push hard for this
Its not as bad as u think u can be saved
I agree too many multigrafts at the front

 

[Bigmac]

Hello walkers. I’m sorry to hear you’ve not had the results you or the clinic expected. Looking at your pictures it is very thin in the hairline.
It would be beneficial to see pictures before you had your first surgery. Also, any pictures taken from both surgeries which include the placement of grafts and your donor extractions.
If most of your donor has gone after 3000 grafts then you either had a very low density in that area or a lot of grafts were transected when being extracted.
What do they mean by 50% hair to scalp? 50% of the transplanted grafts grew?

Sometimes hair transplants can fail for unknown reasons. It’s known as the X factor. You’ve already had blood tests that show no problems. What about a scalp biopsy? Does your scalp itch, burn, get inflamed at all?

I`d like to see the guarantee you were provided with to understand what it actual guarantees.

I would not have SMP. It will not look good with your hair in its current state. Unless you want to have a full head shave which defeats the purpose of your hair transplants.
As for a third hair transplant with them. Did he say how many grafts you have left? How many grafts would this surgery be? Why were you not seen by the doctor who carried out your surgery?

Can I ask, are you on any hair loss meds? What is your age?

If you can provide the requested pictures and possibly any pictures Dr Reddy had taken.

 

[Walkers]

These are the pictures post surgery 2021. Donor area and recipient area. What I meant by 50% hair and 50% scalp. It's what Paul at ukhair told me. He said that basically. On the rest of my head I have 100% coverage. So you can't see my scalp at all. And in the area of the transplanted hair on the front of my head I actually have 60% hair coverage so basically more hair than visible Scalp. I hope this makes sense. I will look for pictures pre surgery. No burning, itching or problems with my scalp at all. Dr Reddy examined my scalp and said it's perfectly healthy.
For the guarantee from ukhair. It states that they only take patients who they believe will achieve excellence results. They turn away 60%+ people as they will only take people on who will achieve these results. They are so confident that they can achieve these results they offer free retreat or the rare occasion (their words not mine). No they didn't actually say how many graph's I have left. I just came to this conclusion myself really. Plus Dr Reddy didn't disagree with me when I mentioned this to him.

 

[Walkers]

Hello walkers. I’m sorry to hear you’ve not had the results you or the clinic expected. Looking at your pictures it is very thin in the hairline.
It would be beneficial to see pictures before you had your first surgery. Also, any pictures taken from both surgeries which include the placement of grafts and your donor extractions.
If most of your donor has gone after 3000 grafts then you either had a very low density in that area or a lot of grafts were transected when being extracted.
What do they mean by 50% hair to scalp? 50% of the transplanted grafts grew?

Sometimes hair transplants can fail for unknown reasons. It’s known as the X factor. You’ve already had blood tests that show no problems. What about a scalp biopsy? Does your scalp itch, burn, get inflamed at all?

I`d like to see the guarantee you were provided with to understand what it actual guarantees.

I would not have SMP. It will not look good with your hair in its current state. Unless you want to have a full head shave which defeats the purpose of your hair transplants.
As for a third hair transplant with them. Did he say how many grafts you have left? How many grafts would this surgery be? Why were you not seen by the doctor who carried out your surgery?

Can I ask, are you on any hair loss meds? What is your age?

If you can provide the requested pictures and possibly any pictures Dr Reddy had taken.

Yes my age is 43
Meds: finasteride and minoxidol topical
Saw Palmetto
Biotin
Derma roller 1x a week
Lazer helmet every other day

 

[Walkers]

Also this is my guarantee. I will say by reading it back I do not that basically they are saying after the second surgery (retreat). They have no obligation to refund or to do anything basically as far as they are concerned. It states that as far as they are concerned it's done with. Whether you have achieved good results or not. Also I am not allowed to share any facts etc about my surgery on any forums etc which is ridiculous. Surely I have the right to ask for my money back after having 2 failed hair transplants? Your views are most welcome.
Anyway this is the written guarantee below:

Our Unique Treatment Guarantee

Assurance Offered Only by UK Hair Transplant Clinics for Your Confidence, Comfort and Complete Peace of Mind

For your peace of mind, UK Hair Transplant Clinics offer a unique guarantee of success.

If, after 18 months, should more than 20% of grafts be unsuccessful, in that they have failed to grow hair, we will do the same surgical procedure with the same surgeon again at no additional cost to yourself.

This guarantee applies without exception to patients who have satisfied all of the following criteria:

- The Patient has paid price of the treatment agreed upon payment of deposit and any associated products purchased have been paid in full in accordance with our terms of business 14 days prior to surgery
- The Patient assures that the pre and post-operative instructions issued to you by UK Hair and any additional, Patient specific instructions have been followed in full for no less than the period advised
- The Patient must complete all aspects of the treatment plan for the area transplanted
- The Patient contacts UK Hair to arrange 6, 12 & 18 month reviews all of which you must attend. At 18 months you will be automatically discharged from our service if not recommended otherwise by our consultant. If you haven’t seen us prior to the 18 month point to alert us of a problem this will void the guarantee.
- The Patient is open and honest in communication of any issues be they real or perceived throughout the patient journey
- Any opportunity for feedback offered must be completed so we have a complete view of your experience
- The Patient has expressed any concerns regarding any aspect of the UK Hair service offering exclusively through the correct channel of communication that exists between the Patient and UK Hair. The Patient does not make these concerns known outside of this relationship and does not share facts, views or opinions relating to their own case in any forums such as social media, subscription forums and otherwise that may be considered public. Nor should the Patient instruct others to do this on their behalf

Failure to satisfy one or all of the above criteria will instantly void the guarantee.

Please note, our Surgeons will refuse to retreat in advance of 18 months post-surgery. It is absolutely critical that the healing cycle be allowed to progress to completion before further invasion of the scalp is proposed. This is an ethical as opposed to commercial consideration which we request be respected. Please note that in the unlikely event that you are not completely satisfied after the free retreat, our patient guarantee doesn’t require us to provide any further free treatments or offer any financial compensation. The retreat is considered in full and final settlement for all surgery performed.

To ensure that you achieve the required results and your Transplant guarantee, is valid, you must adhere to the proposed treatment plan recommended at your consultation

 

[loui]

These are the pictures post surgery 2021. Donor area and recipient area. What I meant by 50% hair and 50% scalp. It's what Paul at ukhair told me. He said that basically. On the rest of my head I have 100% coverage. So you can't see my scalp at all. And in the area of the transplanted hair on the front of my head I actually have 60% hair coverage so basically more hair than visible Scalp. I hope this makes sense. I will look for pictures pre surgery. No burning, itching or problems with my scalp at all. Dr Reddy examined my scalp and said it's perfectly healthy.
For the guarantee from ukhair. It states that they only take patients who they believe will achieve excellence results. They turn away 60%+ people as they will only take people on who will achieve these results. They are so confident that they can achieve these results they offer free retreat or the rare occasion (their words not mine). No they didn't actually say how many graph's I have left. I just came to this conclusion myself really. Plus Dr Reddy didn't disagree with me when I mentioned this to him.

The photos are not of the best quality but the implantation looks not so dense and the extraction pattern looks very weird, usually extractions are spread out over the back of your head and onto the sides, not spots of extractions like you have.

Would it be possible if you post a photo on your donor area today, to see how it looks if its overharvested?

Do you know if it was Dr Tetiana Mamontova who did the extractions?

How was it setup, do you remember the whole process?

 

[mr_telogen]

that Tetiana need som training, i hope you will have this sorted

 

[Bigmac]

Your extractions from the first session have quite a few that were too close together or side by side which has resulted in the scars joining together. This creates larger scarring areas with no hair. The post-op picture quality isn’t the greatest but some of the grafts in the temple corner areas could be varying angles.
Hair transplants are an elective surgery with no guarantee of success. A paper guarantee is pretty worthless. It would seem your guarantee is void because you had a free second surgery. Then you have posted on this forum which is secondary as it was already void. In my opinion you should have been seen by the doctor who did the surgery for your assessment.
The growth is poor. Dr Reddy confirming your scalp is healthy and the blood tests returning no issues would make one think it’s a surgical protocol issue. The only other explanation could be the X factor syndrome I mentioned earlier.
It is at a clinics discretion if they make any offers either financial or surgical.
You could go for further consultations to get more medical advice.
Your sides don’t look too bad from what I can see. You may be able to get enough grafts to fix this. if you want your donor short, them SMP is an option but it will require top ups at whatever intervals are recommended.
What would be great if you have them would be pictures from before your first surgery. The ones you sent them for an assessment. Your surgery pictures from the first surgery. The end result they deemed unsatisfactory which will be pictures right before the second surgery. Then pictures showing your donor as it is now.

 

[Kevboy]

How many grafts has Reddy said you will need to fix this?

 

[Eugenix Hair Sciences]

Please could you share close up pictures of the transplanted area? Also pictures of your donor area now. We would like to evaluate them.

 

[Philw]

I think they concentrate more on ur hairline instead of a soft mature hairline
U maybe had shockloss behind ur transplant

 

[Dasha.m]

that Tetiana need som training, i hope you will have this sorted

Doctor* Tetiana. Respect her profession please.

 

[Bigmac]

Did she respect this patient? Did she help him out?

 

[Bobbybeans]

My first transplant experience was with UK hair transplant clinics, in Manchester. I was naively sold on the Joe Swash PR push. It was an utter joke of an experience. I had a bizarre hairline created and the extraction pattern was equally as weird as the OP on here; it literally looked like I'd been clawed by a bear in my donor area. The surgeon implanted 3 or 4 hair follicular units in my hairline which, to this day, still looks ridiculous. The next two experiences were with the Hair Dr, both complete disasters. The only thing that has helped me, to some degree, is SMP to camouflage the mess I've been left with.

 

[philwhitehousetelford]

Push for refund sick of this oh it might be this it might be that
It's a crap result from a poor crap surgeon end of
Fight for money back

 

[MaxMidlander]

Shame you’ve gone through this