Pro-bono work is always good for a clinic to do and we have done more pro-bono work on this forum than any clinic I am aware with several of them posting here also over the years. The whole point of the video and the brave testimony is to make others really think twice in whom they choose for their surgery, in the hope they will not make the mistakes this man did. Repairs are not easy, they are usually more expensive and take a different skill set and experience and as highlighted here you simply cannot repair all of it. This is why the patient was willing to do it, and as the title says, this is rare and probably because they are so attacked it also takes a toll on them also. Sadly there are not enough of these videos to help others, 99 percent or more will never share, but I do understand why. Patients are really just so reluctant to share now and more so when the surgery has gone wrong, and I when deal with them I do say to them it can be draining, so think twice before sharing. This patient video on our channel has had many comments that the work is brilliant or it is all his fault or he is a liar etc that you do ask yourself is it really worth doing this kind of video. I will need to convince myself of doing more to be totally honest.
It is really important though to make the right choices and we have been saying that for years with in-side the op room, interviews and educational videos, so you are talking to the converted. I don't know many who have tried to provide the sheer amount of educational material we have and also done so many repairs. Yes, repair work is far harder and why the patient really does need to make sure they are responsible for their decisions also and not to take it lightly and listen to advice given, even if not comfortable.
Repair work is more challenging for the clinic and the patient alike who will usually have a much higher expectation level and demand than on the original clinic who damaged them and then be responsible for the outcomes and with real challenges of poor angles, ridging, pitting and wrecked donors, but still be under very high scrutiny to make the job far better if not perfect. It is important for the clinic and patient alike to align goals and have realistic expectations and be well assessed and educated and have no false promises or pressure to come to us for surgery.
Regarding patient care, that comes primarily from the clinic in whom you were the patient, chose to go to, trust and paid. They are then responsible for you and the outcomes but I know it is easy to vent anger at the whole industry in general.
I saw your case this weekend in various national newspapers such as the Sun and the Metro, that was brave of you, and if I understand rightly you will be repaired by the clinic who shared it, reading between the lines that is, and if so then great, hope you can update in on your threads and we all look forwards to seeing it.