D
david1987uk
member
I've used Harley St Healthcare four times over the past 10 years and previously considered the company excellent. In 2017, I was consulted by several of its competitors in Manchester, but chose Harley St Healthcare because of its straightforward approach and what I felt at the time was a genuinely professional attitude towards customers.
Unfortunately, my most recent experience was extremely disappointing. The level of service I received fell well below my previous experiences and, despite my concerns, the company refused to refund my payment. Sadly, this no longer feels like the same company I dealt with years ago. In my opinion, the professionalism and customer service that once set it apart have significantly declined.
I plan to have one final hair transplant in the future, but after this experience I'll be travelling to Turkey or Eastern Europe for treatment instead. I won't be using Harley St Healthcare again.
Based on my personal experience, I would advise others to look elsewhere. Once payment had been made, I felt customer care and accountability noticeably declined. I also found the process unnecessarily bureaucratic, with repeated requests for medical letters, revised letters, and additional documentation. The volume of administrative hurdles became mentally exhausting and left me feeling frustrated and totally overwhelmed throughout the process.
Overall, this experience has completely changed my opinion of a company I once recommended without hesitation. I'm now having to go to court for my money back they have had for 4 months, not bad for a precedure, beard to scalp transplant, the clinics dr said they don't even do at their clinic. But their keen salesman Hakeem was happy to tell me anything to get my money they now wont return, hoping id opt for something different on the day.
The company offered me a partial refund, which I declined because I believed i was entitled to a full refund. Then later promised a full refund that didn't materialise due to never ending unnessessary systemic barriers. The NatWest even said what they were saying made no banking sense and advised to call the fraud line. I was particularly upset because the money had been partially given to me as a gift by my grandfather, who is in his 80s. In my opinion, it no longer feels like the reassuring, patient-focused business I remembered. Instead, I've came away feeling that financial considerations are now prioritised over customer experience and common decency.
Unfortunately, my most recent experience was extremely disappointing. The level of service I received fell well below my previous experiences and, despite my concerns, the company refused to refund my payment. Sadly, this no longer feels like the same company I dealt with years ago. In my opinion, the professionalism and customer service that once set it apart have significantly declined.
I plan to have one final hair transplant in the future, but after this experience I'll be travelling to Turkey or Eastern Europe for treatment instead. I won't be using Harley St Healthcare again.
Based on my personal experience, I would advise others to look elsewhere. Once payment had been made, I felt customer care and accountability noticeably declined. I also found the process unnecessarily bureaucratic, with repeated requests for medical letters, revised letters, and additional documentation. The volume of administrative hurdles became mentally exhausting and left me feeling frustrated and totally overwhelmed throughout the process.
Overall, this experience has completely changed my opinion of a company I once recommended without hesitation. I'm now having to go to court for my money back they have had for 4 months, not bad for a precedure, beard to scalp transplant, the clinics dr said they don't even do at their clinic. But their keen salesman Hakeem was happy to tell me anything to get my money they now wont return, hoping id opt for something different on the day.
The company offered me a partial refund, which I declined because I believed i was entitled to a full refund. Then later promised a full refund that didn't materialise due to never ending unnessessary systemic barriers. The NatWest even said what they were saying made no banking sense and advised to call the fraud line. I was particularly upset because the money had been partially given to me as a gift by my grandfather, who is in his 80s. In my opinion, it no longer feels like the reassuring, patient-focused business I remembered. Instead, I've came away feeling that financial considerations are now prioritised over customer experience and common decency.
