Jim
member
Hi everyone,
Posting this detailed warning to help others avoid what I went through with Shrewsbury Hair Loss Clinic Limited (Company No. 12512964, run by Joseph Primarolo) and My Hair Transplant Manchester (Dr Khawaja Masood Munir). This happened in late 2025, and it was a total disaster: misrepresentation, patient safety failures, a severe adverse drug reaction, refusal to refund despite their own policies, and the whole setup feels more like a high-volume, low-quality “hair mill” (the kind you hear horror stories about in Turkey) than a properly regulated UK clinic.
I didn’t have major worries going into it because I assumed everything in the UK would be tightly regulated — CQC oversight, qualified professionals, proper consent, safety protocols, etc. Think again!
The Setup – Misrepresentation as One Integrated Service
In October 2025, I had my only in-person consultation with Joseph Primarolo at Shrewsbury Hair Loss Clinic Limited in Shrewsbury. He presented the whole hair transplant as one seamless operation under his company, calling My Hair Transplant Manchester "our partner clinic." The contract he gave me in person shows a single total price of £3,800 (£2,300 non-refundable deposit + £1,500 balance on the day). It uses singular language: “your Hair Transplant Surgery”, “the surgical team”, “the booking process & forward planning of the surgical team” — all under Hair Loss Clinics branding. No mention of two separate companies or separate liability.
Joseph also said I’d return to him in Shrewsbury for follow-up PRP (platelet-rich plasma) injections, which he claimed he’d perform himself. It all felt like one coordinated UK service. If I’d known they were truly separate (with Manchester’s CQC rating “Requires Improvement” and ongoing safety/infection concerns), I’d never have proceeded.
Joseph Primarolo isn’t medically qualified as far as I can see — no GMC, GDC, NMC, or GPhC registration that I can find.
The Procedures – Cancelled Twice, Then Unsafe Treatment Leading to Harm
First attempt: 19 November 2025 at My Hair Transplant Manchester (Speakers House, 39 Deansgate, M3 2BA). Cancelled due to elevated blood pressure (newly identified – confirmed as “new hypertension” by a private GP at Nuffield Health in Shrewsbury). I followed advice: saw GP, started Amlodipine, monitored at home (improved to lows like 119/84). Complied with all pre-op instructions.
Second attempt: 18 December 2025. BP shot up. Dr Khawaja Masood Munir instructed me to take an extra full dose of Amlodipine (despite knowing I’d taken my daily max 12 hours earlier – dangerous, risks overdose/hypotension/shock). Then administered diazepam without explaining risks, side effects, or interactions (I have epilepsy, take high-dose Lamotrigine – combination can cause severe CNS effects). No informed consent.
Discharged after just 15–20 minutes with no proper monitoring despite reporting strange effects. Shortly after leaving, I suffered a severe adverse reaction: confusion, slurred speech, extreme drowsiness, unsteadiness, dizziness, visual/auditory hallucinations. GP letter (7 Jan 2026) describes this as a “significant adverse reaction” that was “traumatic,” causing “situational anxiety particularly pronounced in clinical settings.” It’s now unsafe for me to return due to stress-induced blood pressure spikes.
From my time there and many other patient reviews, the technicians do the majority of the work (extractions, implantation, etc.), with Dr Munir only floating about and popping in occasionally. While I was present, there were a lot of technicians, many struggling to speak English clearly, and Dr Munir spoke far too fast to understand properly. There was also random medical equipment left lying around on the side, which added to the unprofessional feel.
Refund Refusal & Inconsistent Excuses
I demanded a full refund, Manchester ignored my formal letter (signed-for delivery). Joseph Primarolo responded weeks later, forfeiting my £2,300, semi-claiming I “withheld” info (false – new diagnosis), and now insisting clinics are “completely separate” — despite his contract showing one package and his earlier “partner” language.
He even questioned my reaction to the drugs Dr Munir gave me, again this guy is just a randomer and not a medical professional.
Actions Taken
• Reported clinic to CQC.
• Reported Dr Munir to GMC.
• Reported misleading advertising/website to ASA.
Bottom Line
Don’t be fooled by the UK location — regulation doesn’t guarantee quality or safety. This felt like a Turkish-style hair mill: high-volume, technician-led, poor individual assessment, unsafe medication practices, and zero accountability. The franchise network (40+ locations) has questionable activity: overdue accounts since 2021, compulsory strike-off threats, and virtual/postal box addresses with no real head office.
Avoid Shrewsbury Hair Loss Clinic Limited (Joseph Primarolo) and My Hair Transplant Manchester (Dr Khawaja Masood Munir) completely. Research independently – Manchester’s CQC rating is “Requires Improvement” with ongoing safety concerns.
If you’ve had similar experiences, please share below.
Sorry for the long post – I felt like I had to go into detail to help other people avoid this rubbish. Don’t let anyone else go through this.
Posting this detailed warning to help others avoid what I went through with Shrewsbury Hair Loss Clinic Limited (Company No. 12512964, run by Joseph Primarolo) and My Hair Transplant Manchester (Dr Khawaja Masood Munir). This happened in late 2025, and it was a total disaster: misrepresentation, patient safety failures, a severe adverse drug reaction, refusal to refund despite their own policies, and the whole setup feels more like a high-volume, low-quality “hair mill” (the kind you hear horror stories about in Turkey) than a properly regulated UK clinic.
I didn’t have major worries going into it because I assumed everything in the UK would be tightly regulated — CQC oversight, qualified professionals, proper consent, safety protocols, etc. Think again!
The Setup – Misrepresentation as One Integrated Service
In October 2025, I had my only in-person consultation with Joseph Primarolo at Shrewsbury Hair Loss Clinic Limited in Shrewsbury. He presented the whole hair transplant as one seamless operation under his company, calling My Hair Transplant Manchester "our partner clinic." The contract he gave me in person shows a single total price of £3,800 (£2,300 non-refundable deposit + £1,500 balance on the day). It uses singular language: “your Hair Transplant Surgery”, “the surgical team”, “the booking process & forward planning of the surgical team” — all under Hair Loss Clinics branding. No mention of two separate companies or separate liability.
Joseph also said I’d return to him in Shrewsbury for follow-up PRP (platelet-rich plasma) injections, which he claimed he’d perform himself. It all felt like one coordinated UK service. If I’d known they were truly separate (with Manchester’s CQC rating “Requires Improvement” and ongoing safety/infection concerns), I’d never have proceeded.
Joseph Primarolo isn’t medically qualified as far as I can see — no GMC, GDC, NMC, or GPhC registration that I can find.
The Procedures – Cancelled Twice, Then Unsafe Treatment Leading to Harm
First attempt: 19 November 2025 at My Hair Transplant Manchester (Speakers House, 39 Deansgate, M3 2BA). Cancelled due to elevated blood pressure (newly identified – confirmed as “new hypertension” by a private GP at Nuffield Health in Shrewsbury). I followed advice: saw GP, started Amlodipine, monitored at home (improved to lows like 119/84). Complied with all pre-op instructions.
Second attempt: 18 December 2025. BP shot up. Dr Khawaja Masood Munir instructed me to take an extra full dose of Amlodipine (despite knowing I’d taken my daily max 12 hours earlier – dangerous, risks overdose/hypotension/shock). Then administered diazepam without explaining risks, side effects, or interactions (I have epilepsy, take high-dose Lamotrigine – combination can cause severe CNS effects). No informed consent.
Discharged after just 15–20 minutes with no proper monitoring despite reporting strange effects. Shortly after leaving, I suffered a severe adverse reaction: confusion, slurred speech, extreme drowsiness, unsteadiness, dizziness, visual/auditory hallucinations. GP letter (7 Jan 2026) describes this as a “significant adverse reaction” that was “traumatic,” causing “situational anxiety particularly pronounced in clinical settings.” It’s now unsafe for me to return due to stress-induced blood pressure spikes.
From my time there and many other patient reviews, the technicians do the majority of the work (extractions, implantation, etc.), with Dr Munir only floating about and popping in occasionally. While I was present, there were a lot of technicians, many struggling to speak English clearly, and Dr Munir spoke far too fast to understand properly. There was also random medical equipment left lying around on the side, which added to the unprofessional feel.
Refund Refusal & Inconsistent Excuses
I demanded a full refund, Manchester ignored my formal letter (signed-for delivery). Joseph Primarolo responded weeks later, forfeiting my £2,300, semi-claiming I “withheld” info (false – new diagnosis), and now insisting clinics are “completely separate” — despite his contract showing one package and his earlier “partner” language.
He even questioned my reaction to the drugs Dr Munir gave me, again this guy is just a randomer and not a medical professional.
Actions Taken
• Reported clinic to CQC.
• Reported Dr Munir to GMC.
• Reported misleading advertising/website to ASA.
Bottom Line
Don’t be fooled by the UK location — regulation doesn’t guarantee quality or safety. This felt like a Turkish-style hair mill: high-volume, technician-led, poor individual assessment, unsafe medication practices, and zero accountability. The franchise network (40+ locations) has questionable activity: overdue accounts since 2021, compulsory strike-off threats, and virtual/postal box addresses with no real head office.
Avoid Shrewsbury Hair Loss Clinic Limited (Joseph Primarolo) and My Hair Transplant Manchester (Dr Khawaja Masood Munir) completely. Research independently – Manchester’s CQC rating is “Requires Improvement” with ongoing safety concerns.
If you’ve had similar experiences, please share below.
Sorry for the long post – I felt like I had to go into detail to help other people avoid this rubbish. Don’t let anyone else go through this.
