@reddrawf Absolutely none.
I complained and had to push HIS HAIR hard for a meeting with their CEO. So when I saw him, he said there was nothing wrong with the dots on my head, and that it was my fault for going too dark. I said I did not ask for it to be THAT dark at all! And I asked for it to match my hair colour. Anyway, he refused a refund and asked for £1000 for 2 sessions to fix it and free laser.
So I went to a laser session with their 'sister company' basically their laser tech used to do smp for HIS and the laser room is in the HIS building, that does SMP. All they've done is say the laser company is apparently separate but they had no problem offering me free laser plus I booked the laser session through HIS phone number and then got an email with different company letter heading by 'the laser clinic'
This laser session produced no fading. I waited 9 weeks for a sign of fading. None. The laser used was a cheap portable Chinese 1064 ndyag with a huge gun. The guy was lasering my head for 2 hours. A full scalp laser session should take 30 minutes on average.
Since then I've written formal letters complaining and also told my story online, to get support and advice, plus to warn others about this company. I have had a significant number of people PM me to say they also got SMP at HIS and have botched blue scalp procedure. Most are suffering in silence, some depressed etc.
Then I got a call from the CEO. He had obviously seen that my story online on several platforms, had gained momentum, especially on social media. I literally had 100 SMP clinics on my friends list within half a day or so, and message after message of support. Plus HIS are massively frowned upon as a smear on the SMP industry. That much is certainly clear.
So back to the CEO's phone call. He was swearing/cursing every other word. He kept going on about how he trained all those ******* who then betrayed him and stole from him. He was naming practically every SMP provider. And kept saying how he is the best in the world. He blackmailed me, offering free SMP if I took my story down off the internet. He threatened to blame his freelancers for the bad job I had done and said HIS were not responsible. Dude are you serious? Whether they were freelance or not the procedure took place in HIS clinic with HIS tools and HIS ink by people wearing HIS branded T shirts. He just kept threatening to go online and blame the practitioner who done my SMP, and 'finish him off' as that practitioner has left HIS and opened his own SMP business. I said if no refund I will now terminate this call and write to him.
So I wrote a formal letter to him. I said I wish no telephone contact with him due to being intimidated, blackmailed, threatened to be falsely blamed online, bullied and so on. I again explained that the SMP and laser were both botched and I gave my bank details for a refund otherwise I'll take legal action.
So that's where we are at. When questioned about what his ink contains he got defensive, saying due to health and safety he cannot say what it contains, and that he gets it in batches from the USA and it's FDA approved.
With smp I buzz my hair twice a week with a Barbour clipper, no guard. I still have some hair on top but diffuse thinning and crown loss.