Has anyone used ukhairsystems.com?

[MKL50]

I ordered my first unit from ukhairsystems.com in July with a 9 week estimated delivery date. I haven't had any updates since paying and he hasn't replied to my email that I sent yesterday. I just wondered if anyone else deals with this company?

 

[Bigmac]

I’ve not heard of them or if I have simply forgot. Was it beginning or end of July you ordered and made payment? Not getting a reply a day later is not concerning. However, I understand how it can make you anxious. Have you tried calling them?
What made you choose this company? I looked on their website. I don’t see any examples of their hair pieces. Before and after pictures.

 

[MKL50]

Many thanks for you reply, it was near the end of July so the 9 week period has only just elapsed. You're right, it is very early days but if it was me I would have replied the same day just to put the customer's mind at rest. I haven't tried calling them yet but I will next week if I don't get a reply to the email.

I was a long term customer of Hair Direct in America and was always very pleased with them - when they went bust I thought I'd try and source hair units from the UK. I emailed a few UK companies and this one replied first and I was really impressed with how thorough they were in assessing my old unit in an attempt to make the new one as close in spec as possible.

I know what you mean about the lack of before and after photos - I am taking a bit of a risk really. It was such a shame about Hair Direct in America as I was always really pleased with their products and service.

 

[Bigmac]

It looks like a one man set up so I’d assume he is busy running his business. Maybe sales emails take priority.
As you’re only just hitting the estimated delivery time you’re probably ok and will receive a reply soon.

The only before/after picture I could see on the website is a stock photo used by many outlets.

Definitely give them a call on Monday if you don’t hear back.

 

[MKL50]

Thanks again, yes it definitely seems like a one man set up. Hopefully I'll receive a reply by Monday, otherwise I'll give him a call.

 

[Bigmac]

Hopefully, it’s a quality hair system that you can leave sone feedback on.

 

[MKL50]

There was no need for me to call, I received a reply last night. Unfortunately the supplier's factory is in lockdown so that explains the delay.